Shipping Policy – Personi

1. Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays are processed on the next business day.

2. Shipping Time

Delivery usually takes 3–7 business days depending on your location.
Remote areas may take slightly longer.

3. Shipping Charges

Shipping charges (if applicable) are displayed at checkout.
Free shipping may be offered on selected promotions or minimum order value.

4. Order Tracking

Once shipped, you will receive a tracking number via SMS/Email to track your parcel in real time.

5. Incorrect Address / Failed Delivery

If the address provided is incomplete/incorrect, the customer is responsible for any delay or additional charges.
Re-delivery will be attempted by the courier as per their policy.

Return & Refund Policy – Personi

1. Return Eligibility
We accept returns only in the following cases:

Wrong product received
Damaged or defective product
Missing items
Expired product received

Beauty products cannot be returned for reasons related to personal preference, shade mismatch, or used/opened items due to hygiene and safety reasons.

2. Return Window

Return requests must be raised within 48 hours of delivery with unboxing video as proof.

3. What Is Required for Return Approval?

Clear unboxing video showing the package from all sides
Product must be unused and in original packaging
Order number and customer details

4. Refund Process

Once the return is approved, refund/replacement is processed within 5–7 business days.
Refunds are issued to the original payment method or as store credit.

5. Items Not Eligible for Return

Opened or used products
Products damaged due to customer handling
Items without proper unboxing video
Sale, discounted or combo products (non-refundable unless damaged/wrong item)

Cancellation Policy

Orders can be cancelled within 4 hours of placing them (if not shipped).
Once shipped, the order cannot be cancelled.